I try to do most of my car maintenance myself. Over the weekend I was attempting to install a hitch on our minivan. What should've been a 45 minute project ballooned in to a 3+ hour nightmare. As hard as I tried, I couldn't get 2 of the 6 bolts to line up correctly. I reluctantly took my van to Graeves (on the recommendation of a friend) this morning thinking they would gouge me for having to drill and tap the weld nuts or have to fabricate something to get this hitch to attach properly. When I got there, they were super polite and said they'd get it done same day. They didn't seem concerned and weren't trying to give me a false sense of the gravity of the situation. They called me an hour or so later and told me it was done. I asked them what the cost was expecting the worst. $20!!! Yep. Twenty dollars!!! You can't get lunch for $20 and I got them to put my van up on a lift and correct my mistakes. The facility is clean, the staff is courteous and helpful and there's even some cool retro chotskies in the waiting area. I couldn't be happier. Graeves has earned all of my business.
All USA
I try to do most of my car maintenance myself. Over the weekend I was attempting to install a hitch on our minivan. What should've been a 45 minute project ballooned in to a 3+ hour nightmare. As hard as I tried, I couldn't get 2 of the 6 bolts to line up correctly. I reluctantly took my van to Graeves (on the recommendation of a friend) this morning thinking they would gouge me for having to drill and tap the weld nuts or have to fabricate something to get this hitch to attach properly. When I got there, they were super polite and said they'd get it done same day. They didn't seem concerned and weren't trying to give me a false sense of the gravity of the situation. They called me an hour or so later and told me it was done. I asked them what the cost was expecting the worst. $20!!! Yep. Twenty dollars!!! You can't get lunch for $20 and I got them to put my van up on a lift and correct my mistakes. The facility is clean, the staff is courteous and helpful and there's even some cool retro chotskies in the waiting area. I couldn't be happier. Graeves has earned all of my business.