Castle Self Storage

I've had a relationship with Castle for years. I am generally happy with the security of the facility and while access hours could be better, I acknowledge that the trade off between security and access is worth it. The people are always friendly and helpful...when I can talk to them. Therein lies the problem. Recently, Caste implemented a telephone system that intercepts calls before ringing through to the desk. If the staff are not there, a customer can be on hold forever. A part of this system is a touch-tone payment system that makes paying the bill laborious, to say the least. I get that having the automation in place helps Castle keep costs down, not that I see that in my rental fee, but it also reduces the customer experience that I feel I deserve. And if they were going to automate, they should have paid the extra for the voice-recognition system!