Cascade Lake

2844 Snydersburg Road, Hampstead
Website: cascadelake.com
Phone: +1 410-374-9111

Opening hours:
Monclosed
Tue10:00-18:00
Wed10:00-18:00
Thu10:00-18:00
Fri10:00-18:00
Sat10:00-19:00
Sunclosed

Categories: Amusement park  Establishment 

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Reviews

1
Jan 12, 2018

Gal Afik

I'd first like to say that the lake itself is beautiful and the surrounding grilling and picnic areas are also beautiful. However, the staff at this location and their policies are beyond absurd. I went here for my sister's 20th birthday yesterday and was told that she had to take the "swim test". I put swim test in quotes because whoever came up with it was either an Olympic athlete or high off their mind. The test consists of swimming about a lap in deep water while never stopping, even to turn around, keeping your head above the water, bringing your elbows above the water on EVERY stroke, doing it in less than 3 minutes, and, apparently, "not being tired" at the end! While I was watching, the 18 year old lifeguard failed 10 out of 11 people who tried the test and was extremely rude about it, mocking the kids who couldn't pass, but could clearly swim and probably better than many adults. When I asked the staff what the cutoff age for tests was, since they insisted that my sister take it and I didn't have to, the lifeguard said "I'm not at liberty to discuss that with you". What?!? How can you have a policy and not make it absolutely crystal clear what it is to your guests? I was met with a similar response each and every time I asked any of the lifeguards any question! "Can I go down the slide?" "I can't tell you." The staff was generally very rude to us and to other guests as well. my friend tripped and hurt his ankle while getting onto the slide and was told by the lifeguard to "hurry up and go down and stop faking!" The lifeguards seemingly only care about their dumb swim test, as many people did incredibly dangerous flips off of the high dive while there were children directly below them and, while the lifeguard did whistle at them, it was only to find out if they all had their orange wristband from passing the test. On a side note, the high dive's platform and ladders are INCREDIBLY unsafe and slippery! They clearly need servicing and the lazy staff probably does nothing to treat the wood against algae that makes it very dangerous to climb. I will not be going back to this location. $60 for 4 people to get yelled at by teenagers and talked down to... no thanks!


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