Total Urgent Care

I walked in about 5:45pm for a cough I’ve been dealing with, the place was completely empty...I was told very rudely by the receptionist that the doctor wouldn’t see me because they were getting off soon. When I asked her how they were going to stay open until 8 with no doctor, she ignored me and mumbled to (whom I believe was A doctor) that was behind the desk with her, that “we aren’t an express care”. Then why is your name Total Urgent Care? And why are attitudes like that allowed at your front desk?