Horrible customer service and outright liars. We paid by certified funds for a lien release and have been given a run around that is unimaginable from a lending institution. Numerous phone calls- numerous folks saying they have Fed EX our lien release. However no one can give a tracking number or when asked to speak to a manager they state there is no one else to speak to. Besides being non –compliant in releasing lien and title within required time its outright blatant incompetence. I will be filing federal complaints for the lack of professional and regulatory compliance. This institution should be shut down.
All USA
Horrible customer service and outright liars. We paid by certified funds for a lien release and have been given a run around that is unimaginable from a lending institution. Numerous phone calls- numerous folks saying they have Fed EX our lien release. However no one can give a tracking number or when asked to speak to a manager they state there is no one else to speak to. Besides being non –compliant in releasing lien and title within required time its outright blatant incompetence. I will be filing federal complaints for the lack of professional and regulatory compliance. This institution should be shut down.