They offer no estimate of arrival or pickup time until the night before, making it impossible to coordinate with a hired moving team. They refuse to build their delivery schedule in real time so they can put their driver's route first and customers second.
We didn't use them because the reps were so aggressive that they were almost nasty. Clearly they work on commission of some sorts. The first rep I dealt with, I almost had to hang up on his since he wasn't listening to me. So, I made my BF call 2nd time since I thought maybe bad rep and/or doesn't like women. No, my BF also had the same experience. While the price offered was great, clearly how they 'motive' its employees left a bad taste for us that we went with a competitor.