Padder Health Services

I recently visited their office in Columbia, MD. The doctor, Kendra Kay is great. She explains things and answers my questions patiently. However, the office staff is not as competent and patient. They were generally rude and inattentive. If I could give no star, I would certainly do so. In addition, the office is small and crowded. When I went in, I had a kind of feeling that the rooms are insanitary. When I made an appointment, I specifically said that I meant to make an appointment for annual preventive check-up. Appointment made and later I found out the appointment and bloodwork were made and billed as regular office visit. I called their billing office to ask them to correct the billing code to annual preventive check-up, was transferred to the front office and I was treated badly, was accused that I misunderstood their policy, and there was nothing they could do. I cancelled my follow-up appointment and do not plan to go back. As some other reviewers, I wish Dr. Kay would change practices and go to an office that is operated more efficiently and the staff could be nice to the patients.

Great place if you aren't actually sick. But be prepared to wait over an hour for your SCHEDULED appointment. I've been seeing a Dr at the Columbia site for 6 years now and have never been seen at my appointment time. I'm actually sick today and tried to make an appointment, but there aren't any drs or nurses available. I would have to drive my sick self to Laurel to see a nurse practitioner. I'm looking at changing drs.