I don't know how I feel about this location.
Their employees are definitely the highlights, at least customer service-wise. They were friendly, quick and cheerful.
Although, the 2 things I didn't like were skill/knowledge related, and it is either caused by poor training on newer cars, which is understandable and easily fixed, OR, the entire store is dishonest and cheating on their customers. Based on their employees' customer service, which I liked, I REALLY hope it's just poor training. So, on to the problems:
1. 2015 Corolla has their cabin air filter behind the glove compartment. I installed a new one myself a few months ago, but I was told that my car didn't have a cabin filter installed. After I went back home, I checked the filter, it was there and relatively clean. The odd thing is that, since you HAVE to open and disconnect the glove box to get to the filter, it was weird to see my things in the glove box completely untouched. I HOPE they were just looking at an entirely wrong place.
2. 2015 Corolla tires are inflated to 35 psi instead of the old 32 psi, and the sign is literally right there by the driver's door. But they said they had checked the tire pressure and filled it to 32 psi. THEY SHOULD HAVE BEEN MORE THAN 32 psi TO BEGIN WITH. I HOPE it was because my tires had somehow deflated below 32 psi, and they did inflate them to 32 psi.
All USA
I don't know how I feel about this location. Their employees are definitely the highlights, at least customer service-wise. They were friendly, quick and cheerful. Although, the 2 things I didn't like were skill/knowledge related, and it is either caused by poor training on newer cars, which is understandable and easily fixed, OR, the entire store is dishonest and cheating on their customers. Based on their employees' customer service, which I liked, I REALLY hope it's just poor training. So, on to the problems: 1. 2015 Corolla has their cabin air filter behind the glove compartment. I installed a new one myself a few months ago, but I was told that my car didn't have a cabin filter installed. After I went back home, I checked the filter, it was there and relatively clean. The odd thing is that, since you HAVE to open and disconnect the glove box to get to the filter, it was weird to see my things in the glove box completely untouched. I HOPE they were just looking at an entirely wrong place. 2. 2015 Corolla tires are inflated to 35 psi instead of the old 32 psi, and the sign is literally right there by the driver's door. But they said they had checked the tire pressure and filled it to 32 psi. THEY SHOULD HAVE BEEN MORE THAN 32 psi TO BEGIN WITH. I HOPE it was because my tires had somehow deflated below 32 psi, and they did inflate them to 32 psi.