We ordered a reclining love-seat sectional in early November and were told it would take 10-12 weeks for delivery. I followed up last week at the 10 week mark to get a status update. They told me they left a voicemail for us in early December stating it was ready for delivery. We didn't receive the message, nor did they follow up again. A little disappointing but okay since we weren't expecting the furniture that soon. They took our payment last week over the phone, and called two days later to say they needed payment or they would cancel our delivery. We cleared that up quickly but it's interesting that there aren't good internal communications.
Our sectional was delivered yesterday. The delivery guys were great - on time, very careful not to bang the door, walls or floor, and they tested to make sure the recliners were working properly.
The couch is nice. I'm a bit of a perfectionist and I do see some minor flaws with the furniture (probably no one else would notice them) but not enough to want to send it back to have it redone. It is stunning from a glance and super comfortable which is the most important thing.
Overall, I'm pleased with my experience at Gardiner Wolf and would recommend them.
All USA
We ordered a reclining love-seat sectional in early November and were told it would take 10-12 weeks for delivery. I followed up last week at the 10 week mark to get a status update. They told me they left a voicemail for us in early December stating it was ready for delivery. We didn't receive the message, nor did they follow up again. A little disappointing but okay since we weren't expecting the furniture that soon. They took our payment last week over the phone, and called two days later to say they needed payment or they would cancel our delivery. We cleared that up quickly but it's interesting that there aren't good internal communications. Our sectional was delivered yesterday. The delivery guys were great - on time, very careful not to bang the door, walls or floor, and they tested to make sure the recliners were working properly. The couch is nice. I'm a bit of a perfectionist and I do see some minor flaws with the furniture (probably no one else would notice them) but not enough to want to send it back to have it redone. It is stunning from a glance and super comfortable which is the most important thing. Overall, I'm pleased with my experience at Gardiner Wolf and would recommend them.