Department of Budget and Management

If I could give 1/2 or 0 stars, I would. I called SEVERAL times, only to be on hold or told the office was closed (prior to advertised closing). I was sent an invoice...after I paid online (since I could NEVER get a PERSON to assist). Nowhere on the invoice stated what it was for. After waiting for over 15 mins (not in the habit a paying a bill when I don't know what it is for), I finally got a "customer service" rep. SHe stated the it was the 17% interest fee for going to collections. WHAT??!! Also, she kept interrupting me when I was speaking and told me she would have to speak to my son when he was a MINOR when this service was obtained. BTW, absolutely NOWHERE on the website or the invoice does it state that there is a 17% charge...also, I sent this payment to Howard County and my check was returned. They stated it was already sent to collections. I had zero idea. I am so angry at this system. Highway robbery. I would like to have a job where I don't have to do anything as well...maybe answer a phone...if I feel like it...angry TAXPAYING citizen. I will be filing a formal complaint.