I was disgusted! I waited 12 minutes in line. Long story short, I finally get to the pickup window and asked if I could have a complimentary dessert for my extended wait. The manager just starts rambling on about another customer refusing to move because they wanted fresh food (no I did not get any empathy or compensation). After receiving my food I began to open it immediately after pulling off to find that my sandwich and onion rings were cold. Now I understand why the previous customer was demanding hot food. This was the most disappointing BK experience I've ever had. The manager is pathetic. Rather than caring what would make me happy as a customer she was just pointing blame at another customer. I guess when I pulled off I was added to the blame. If I had the time I would have also returned my food for a hot and fresh meal. I even explained suggestions on how they would have been able to keep the rest of the line satisfied, but I guess she'd rather have us publicly post negative reviews than lose $1 on a dessert.
All USA
I was disgusted! I waited 12 minutes in line. Long story short, I finally get to the pickup window and asked if I could have a complimentary dessert for my extended wait. The manager just starts rambling on about another customer refusing to move because they wanted fresh food (no I did not get any empathy or compensation). After receiving my food I began to open it immediately after pulling off to find that my sandwich and onion rings were cold. Now I understand why the previous customer was demanding hot food. This was the most disappointing BK experience I've ever had. The manager is pathetic. Rather than caring what would make me happy as a customer she was just pointing blame at another customer. I guess when I pulled off I was added to the blame. If I had the time I would have also returned my food for a hot and fresh meal. I even explained suggestions on how they would have been able to keep the rest of the line satisfied, but I guess she'd rather have us publicly post negative reviews than lose $1 on a dessert.