BMW of Rockville Service Center

I have been to several BMW dealerships for service over the USA and me tell you this is one of the worse experiences! I took my car in for routine maintenance and found my passages seats severally damaged with lacerations from what appeared to be tools. When I brought this to the manager’s attention, instead of finding a solution to make it right he chose to engage in a stand off argument repeating the same monotones words: “there is no way my dealership is absorbing any of this cost.” This was not the BMW customer service I was accustomed to and when you own a 90k car it makes you think twice about the brand you are staying loyal to or at least the dealership. Juan, my service advisor was very polite and helpful in arranging an Uber while my vehicle was serviced. As if this wasn’t enough, on my trip down to Austin Texas, I was plagued with error codes/ check engine lights from the spark plugs and general maintenance performed. Luckily, I barely made it through the agonizing trip on “restricted power output.” After taking the car to BMW of Austin this week, they come to find that it was in fact to several mistakes & intercooler pipes left loose from my service at BMW Rockville 9 days ago!!!!! Thankfully it was nothing catastrophic to the engine but consumer be warned!!!! BMW Rockville & Priority 1, I hope you can take this experience and improve. We pay a lot of money to stay loyal to the brand! In instances of customer service, I hope you can change your approach to a solution based mindset instead of simply arguing with the customer. Please do not reach out for more feedback. There is nothing else to say. Thank you