The drive thru teller was closed and the line inside was long and slow. Of the five tellers inside only three were open and one of the three actually closed while I waited in line. At the longest the line was over twenty people.
The only semblance of service beyond the teller came from a guy that asked if anyone needed help from afar and disappeared right after. People came in and formed a line waiting for someone to come and talk to them, and only after one of the clients waiting at the teller line went looking for a staff member they got service.
The treatment of some of the clients was right down nasty and unprofessional. Six members of the staff were at the three open tellers, but that didn't necessarily meant faster service.
At a times two of the staff watching the others working would glance with lost looke at the teller screen as if they were looking at reentry calculations for a space capsule. That was the most bizarre thing I had ever seen inside a bank. It frightens me that these people have access to my account.
When asked about the drive thru teller I was informed that they won't open the lanes again, so this branch effectively doesn't have them anymore.
I have never stepped inside this branch, and after I witnessed here, I will make sure never to come in again.
All USA
The drive thru teller was closed and the line inside was long and slow. Of the five tellers inside only three were open and one of the three actually closed while I waited in line. At the longest the line was over twenty people. The only semblance of service beyond the teller came from a guy that asked if anyone needed help from afar and disappeared right after. People came in and formed a line waiting for someone to come and talk to them, and only after one of the clients waiting at the teller line went looking for a staff member they got service. The treatment of some of the clients was right down nasty and unprofessional. Six members of the staff were at the three open tellers, but that didn't necessarily meant faster service. At a times two of the staff watching the others working would glance with lost looke at the teller screen as if they were looking at reentry calculations for a space capsule. That was the most bizarre thing I had ever seen inside a bank. It frightens me that these people have access to my account. When asked about the drive thru teller I was informed that they won't open the lanes again, so this branch effectively doesn't have them anymore. I have never stepped inside this branch, and after I witnessed here, I will make sure never to come in again.