Alizee

So this is a tough review for me. There was so much good and so much bad. Part of me wanted to give this place a 1, part of me thinks it deserved a 4, I'm settling on a 2. The food was pretty good. This could easily be a place people want to go regularly, if they can fix the problems. The atmosphere/decor was nice. There was a fireplace and lots of comfortable booths etc. it is definitely a place that makes you want to come back. As many of the reviews stated the service was atrocious. It was one of the worst services experiences I've ever had. The restaurant wasn't too crowded. The bar area was, though. When we walked in it took at least 5 minutes for someone to acknowledge our party. They did seat us by the fire place, as we requested. We were the 5th table when we were seated. There appeared to be two waitstaff. Unfortunately it took nearly 10 minutes, for the waitress to acknowledge us. She filled our water and let us know she would be back in five minutes or less. Nearly 15 minutes later she came back to take our order. Unfortunately no one give us any drink menus. Our waitress gave us a wine list, but not beer list. We ordered, and asked for beer list, which she promptly brought over. After waiting at least 20 minutes. We were out of water, out of bread with no beer or wine. Another table seated right after us still hadn't ordered. Either the manager or chef (based on his dress) was attempting to do damage control with the tables. Our waitress forgot what wine we ordered and never took our beer order. The chef got both of these things for us. When the food actually came out it was pretty darn good. There was definitely effort put into the plates. If the service was even remotely acceptable I'd definitely go back and/or recommend it to friends. As is, I can't recommend you go here unless you're snowed in at the double tree or there isn't anything open in the area. I hate to down rate something like service, but based on reviews this is a recurrent problem. Plus the service was abysmal.